The Pokies 114 — Rules & Terms of Use

Welcome to the official Rules page for The Pokies 114. We tested our own platform thoroughly and compiled these Terms of Use and operational rules to make our obligations and your rights clear. The following document explains how our service operates, what we expect from players, how deposits and withdrawals are handled, and how disputes are resolved. Our results show that transparency and well-documented procedures reduce friction for customers and speed up issue resolution.

1. Company Details and Scope

The Pokies 114 operates under company registration number 3-102-841524. The company was established in 2021 and is based in Costa Rica at a location described as 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Our activities are carried out under applicable regulatory frameworks and we maintain compliance with the standards required by oversight bodies, including PAGCOR. These terms govern your use of our gaming service through internet-enabled desktop, mobile and other devices.

2. Acceptance of Terms

By registering an account with The Pokies 114 you accept these Terms of Use and agree to be bound by them. We recommend you read these terms in full before creating an account. If you do not accept these terms, you must stop using our services immediately. We reserve the right to amend these terms at any time; when we do, we will notify account holders through the platform, and updated terms will be posted on this Rules page.

3. Who May Use The Pokies 114

• You must be of legal gambling age in the jurisdiction where you reside to create an account.
• You are responsible for ensuring online gambling is permitted in your country or region and for complying with applicable law.
• Accounts must be opened in your legal name and with accurate personal details. We may request documents to verify your identity, age and address.
• Only one account is permitted per person unless expressly authorized by us in writing. Multiple accounts designed to abuse promotions or to avoid limits will be closed and funds voided.
• Use of automated systems, bots, collusion or any form of external assistance that affects game integrity is strictly prohibited.

4. Account Registration and Verification

When you register you will be asked to provide personal information including name, date of birth, email and phone number. We tested our verification workflow extensively and our results show that providing clear and complete documentation speeds approval. Typical documentation requests include government-issued ID, proof of address and proof of payment method.

We may restrict access to your account until verification is complete. Our obligation is to protect players and the platform from fraud and to comply with anti-money laundering laws.

5. Deposits and Funding Your Account

Deposits are credited to your account once we receive confirmation from your financial institution or virtual currency provider. Our tests indicate that most methods are credited within minutes, though some bank transfers and e-wallet processes can take longer depending on the provider.

We do not charge deposit fees. However, your financial institution may apply charges that are outside our control. Deposit limits may be set and vary by payment method; such limits will be clearly displayed in the payment section of your account.

6. Withdrawals and Payouts

We prioritise prompt payout processing. Once a withdrawal is approved and processed by us, the time it takes to reach your financial institution is beyond our direct control. Based on our results, typical payout timelines are as follows:

We reserve the right to hold and verify withdrawals if we require additional documentation to confirm identity, source of funds, or to comply with anti-money laundering regulations. If your financial institution rejects a withdrawal and the funds are returned to us, we will contact you to arrange an alternative method to release the funds.

7. Bonus Usage and Promotions

Bonuses and promotions can enhance your play but they come with specific rules that must be followed. We tested typical bonus misuse scenarios and our policies are designed to prevent abuse while still allowing genuine players to benefit.

• Bonuses are subject to terms and conditions; when you accept a bonus you agree to those specific terms.
• Some promotions are valid only on specific game types; wagering on excluded games may void bonus funds and related winnings.
• Using multiple accounts, collusion or artificial strategies to meet wagering requirements is prohibited and may result in cancellation of the bonus and related winnings.
• We may declare a bonus void if the bonus is obtained by fraud, misrepresentation, or breach of the terms.
• Any winning from bets associated with a cancelled promotion will be voided.

8. Game Integrity, Fair Play and Malfunctions

We use certified random number generators and game providers whose fairness is audited by independent testing houses. In our testing environment we monitor performance and fairness metrics continuously to detect anomalies.

• Any proven use of bots, macros or collusion to manipulate gameplay will result in voided wins and account suspension.
• In the event of a technical malfunction that affects gameplay or results, please contact support immediately. We will investigate with our software partners and resolve the situation at our sole discretion.
• If gameplay or funds are lost due to a malfunction, we will assess logs and partner data to determine whether funds should be returned or wagers reinstated.

9. Responsible Gambling

We are committed to responsible gambling. During our testing we implemented tools and procedures that help customers manage play and spend. Features available to players include deposit limits, loss limits, session limits and self-exclusion options.

• If you feel that your gambling is becoming a problem, please use our account limits or contact support so we can help.
• We may request documentation to evaluate account activity where problem gambling is suspected.
• Self-exclusion requests are accepted and will be applied according to the duration you select; we will suspend account access accordingly.

10. Anti-Money Laundering (AML) and Fraud Prevention

We comply with applicable AML obligations. Our internal controls and third-party tools detect suspicious activity. As part of AML procedures, we may:

• Request evidence of identity, address, and source of funds;
• Set limits on deposits and withdrawals;
• Retain or freeze funds while investigations are carried out;
• Report suspicious transactions to relevant authorities as required by law.

If we reasonably suspect money laundering, fraudulent activity, or any illegal conduct, we may suspend or terminate accounts and withhold funds pending an investigation or disclosure to law enforcement.

11. Prohibited Activities and Account Suspension

Accounts may be suspended, limited or closed if we suspect abuse, fraud, collusion, multiple account creation, the use of unauthorized software or bots, or breach of any terms. In case of suspension:

• We will notify you of the suspension and the reason where possible.
• Funds may be held while we conduct an investigation.
• We may require additional documentation and evidence to resolve any issue.
• If we determine there has been wrongdoing or violation of terms, winnings may be voided and accounts may be closed permanently.

12. Disputes, Appeals and Complaint Handling

We aim for swift and fair resolution of disputes. Our internal complaint process is as follows. We tested our dispute timelines and found that clear documentation from customers speeds up outcomes.

If you remain unsatisfied after our internal review, you may escalate the complaint through the regulatory channels that apply to your jurisdiction. We will cooperate with any official regulator or law enforcement requests related to disputes.

13. Privacy and Data Protection

We collect personal information required to operate the service and to meet regulatory obligations. Our privacy practices include secure storage, access controls and data minimisation. We tested our systems to ensure that only authorised personnel can access sensitive data. You have rights over your personal data and can request access, correction or deletion in accordance with applicable law.

• We retain transaction and verification records for the period required by law and for fraud prevention.
• We do not sell your personal data to third parties for marketing without your explicit consent.
• We may share data with regulators, law enforcement, payment processors and service providers to deliver our services and meet legal obligations.

14. Changes to These Rules

We may modify these Terms of Use from time to time. Material changes will be communicated to you through the platform and by updating this Rules page. Continued use of the site after changes are published constitutes acceptance of the revised terms.

15. Termination and Closure

We may terminate or suspend your account for breach of these terms, regulatory reasons, suspected fraud, or any other lawful reason. When an account is closed we will take reasonable steps to return any eligible funds after resolving any outstanding investigations or obligations and after verifying your identity.

16. Liability and Warranties

By using the platform you acknowledge that gambling involves risk and that The Pokies 114 is not liable for losses resulting from play, technical issues beyond our reasonable control, or use of the platform inconsistent with these rules. Where permitted by law, our liability is limited to the amount of funds held in your account at the time of any proven error.

17. Our Testing Insights and Best Practices

From our internal testing and real-world operational experience, the following practical tips reduce friction and speed up account servicing:

• Keep identification and proof of address ready to upload at registration to reduce verification delays.
• Use a single verified payment method in your name to prevent delays on withdrawals.
• Read bonus terms before accepting promotions; restricted game lists and wagering multipliers affect eligibility.
• Set deposit and session limits if you want to control spending.
• Contact support promptly with clear evidence (screenshots, transaction IDs) when disputes arise.

18. Quick Reference — Player Responsibilities

• Provide accurate personal information and keep it up to date.
• Only use the platform if gambling is legal where you live.
• Do not attempt to circumvent limits or use multiple accounts to exploit offers.
• Comply with verification requests in a timely manner.
• Play responsibly and use available self-help tools if you feel your gambling is problematic.

19. Final Notes

These rules are designed so The Pokies 114 can provide a fair, secure and enjoyable gaming experience. We continuously review our procedures and have invested in automated monitoring and manual review processes to protect customers and platform integrity. If you have questions about any part of these rules or need help with your account, please contact customer support through your account interface — our team is available to help and will apply the fastest, most transparent resolution path based on our internal testing and operational experience.

Thank you for choosing The Pokies 114. Play responsibly.